Privacy policy

1. Who we are

Customer Service Hub ("we", "us") operates customerservicehub.store. We are the data controller for personal data processed through this website and contact form.

Email: privacy@customerservicehub.store.

2. Personal data we collect

• Contact details you give us: name, email address and the content of your enquiry.
• Message information: the time and content of your message and any details you provide about your marketing needs.
• Technical data: IP address, device and browser type, pages visited and referring source, collected through cookies and similar technologies.

3. What we never ask for

We will never ask for your full card number, PIN, online banking password, security question answers or one-time passcodes. Please do not send these to us by email or through our forms.

4. How and why we use your data

• To respond to your enquiry and provide support guidance — lawful basis: legitimate interests, or steps taken at your request.
• To maintain, secure and improve the website — lawful basis: legitimate interests.
• To measure how our pages and adverts perform — lawful basis: your consent to non-essential cookies.
• To meet legal or regulatory obligations — lawful basis: legal obligation.

5. Cookies and advertising

We use essential cookies only, to make the site work. This website does not currently use analytics cookies, advertising cookies, Google tags or any conversion-tracking technology.

If we introduce analytics or advertising tools in future, we will ask for your consent first and update this policy before anything is switched on.

We do not sell your personal data.

6. Sharing your data

• Service providers who host our website, deliver email and provide analytics, under contract and only on our instructions.
• Analytics and advertising providers where you have consented to those cookies.
• Regulators, law enforcement or professional advisers where we are legally required to disclose information.

7. International transfers

Some providers process data outside the UK. Where that happens we rely on UK adequacy regulations or the International Data Transfer Addendum to the EU Standard Contractual Clauses, together with appropriate security measures.

8. How long we keep data

Enquiry correspondence is kept for up to 24 months from your last contact. Analytics data is retained for up to 14 months. We delete or anonymise data once it is no longer needed.

9. Security

We use encryption in transit (HTTPS), access controls and staff confidentiality obligations. No online service can be completely secure, so please avoid sending sensitive financial credentials to us.

10. Your rights

• Access a copy of the personal data we hold about you.
• Ask us to correct inaccurate data or complete incomplete data.
• Ask us to erase your data or restrict how we use it.
• Object to processing based on legitimate interests, and withdraw consent at any time.
• Request portability of data you provided to us.

To exercise a right, email privacy@customerservicehub.store. We respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

11. Children

Our service is intended for adults aged 18 and over. We do not knowingly collect data from children.

12. Changes to this policy

We may update this policy. The current version applies from the date shown below. Last updated: 14 August 2026.